20four7VA
Empresa
Multinacional
¿Qué experiencias vivirá el/la postulante que ingrese a tu organización?
El candidato podrá:
- Estar en constante contacto con los clientes (CEOs y managers)
- Ganar experiencia trabajando con clientes de otros países sin necesidad de reubicarse
- Tener acceso a entrenamientos gratuitos de perfeccionamiento
- Ganar experiencia en el ámbito del trabajo remoto internacional
- Asistente Virtual
CPT-3693 eCommerce Customer Service VA
Asistente Virtual
100% Remoto
Business Support Virtual Assistant
Requested experience: Junior - Advanced
Shift time zone: Pacific Standard Time (PST)
Number of required Virtual Assistants: 6
Schedules:
Schedule 1 - 2 VAs: 6:00 AM - 3:00 PM PST, Thursday-Monday (non-voice position)
Schedule 1 - 2 VAs: 6:00 AM - 3:00 PM PST, Monday-Friday (voice position)
Schedule 3 - 2 VAs: 9:00 AM - 5:00 PM PST, Saturday-Sunday (voice position)
- Responding promptly to customer inquiries.
- Communicating with customers through emails and chats (and calls, for VA1 and VA3)
- Acknowledging and resolving customer inquiries.
- Processing returns, and exchanges.
- Keeping records of customer interactions, transactions, and comments.
- Communicating and coordinating with colleagues as necessary.
- Ensure customer satisfaction and provide professional customer support.
- Experience on any of these platforms would be nice to have: Shopify, NetSuite, Amazon, eBay, Walmart, Zendesk, Gorgias
- Experience working in customer service
- Advanced English level (written and oral)
- Resume must be in English
- Interviews and all communication will be in English
Desde USD $580 / mes